FAQ

 

What is your shipping policy?

All orders will be shipped in mailers designed for the items being shipped, We’re all record collectors here at Jackpot Records and know firsthand the frustration in receiving a great record in terrible packaging. We will pack your items as carefully and lovingly as if we were sending it to ourselves. Please note that we are a small operation that packs each order by hand. We try to be as efficient with this as possible, and typically fill orders within 1-2 days after receiving them.

DOMESTIC
Jackpot Records is not responsible for product loss or damage once an order is in the hands of USPS. For other shipping arrangements, please contact us.

INTERNATIONAL
Depending on the country, customs can add time to delivery, so please keep this in mind while eagerly awaiting your order. Jackpot Records is not responsible for product loss or damage once an order is in the hands of USPS. For other shipping arrangements, please contact us.

 

Do you accept returns?

Every once in a while a record escapes the pressing plant a little less pristine than it should be. If this is the case, please contact us before returning the defective product, so that we can know to expect it and can be prepared with a new copy for you. Please note that defective product must be returned within 30 days from date of purchase and should have proof of purchase from Jackpot Records.

Returned product may be exchanged for the same item or returned for a refund. You, the customer, are initially responsible for the cost of shipping the item back to Jackpot Records, but will be reimbursed for these charges once we have received the item back. If an item is purchased in our physical store, please note that it is returnable only for store credit or exchange for the same item, no cash refunds.

 

How do I order wholesale?

Contact us at sales@jackpotrecords.com for more information about wholesale orders.