We are located in the Hawthorne neighborhood in SE Portland Oregon. Our
street address is 3574 SE Hawthorne Blvd. Portland, Oregon 97214. We are
two blocks west (towards the Willamette river) from Powell’s Books and
The Bagdad Theater & Pub.

We’re open 7 days a week.

MONDAY thru SATURDAY 11
to 6. SUNDAY 11-5. We have slightly shorter hours during the winter months, give us a call at 503-239-7561 for special hours.

The #14 will drop you off within a block East or West of 35th and
Hawthorne. So catch a ride and pop on by, it runs every 15 minutes or
so!

We’ve got Jackpot Records gift cards available in-store and online. You
can get them for $25 and above. They never expire and they are as good
as cash (but not redeemable for cash).

In addition to all the great CDs and LPs we carry, we carry new turntables, record supplies, cleaning supplies, slipmats, speakers (sometimes), books, and collectibles.

You can check out used records on our in-store player. Just treat the vinyl with care and ask if you need any help. You can also check out most new and used cds …. Just don’t hog the player.

Any day of the week - Your name & date goes on the item and we hold your items for up to 2 days then out they go.

Yes we do, all day long. There is no way that we can physically stock every CD, LP, DVD or book that we want. It's basic physics. So, if there is something that you are looking for & we don't have it let us know & we'll do out best to track it down. A lot of items we get in about a week or less, some imports & microscopic indies take longer.

We take Cash, Visa, Mastercard, Discovery, and Apple Pay. We no longer take personal checks.

Every once in a while an album escapes the pressing plant a little less pristine than it should be. If you have received a defective item, contact us at sales@jackpotrecords.com
with your order number and we will assist you.

Returned product may be exchanged for the same item or returned for a refund.

If you purchased your records from a different seller and have an
issue with your records, you will need to speak with the store where
you purchased the record.

We cannot accommodate requests for replacements or refunds if more
than 30 days have passed since your package was delivered.

If an item is purchased in our physical store, please note that it is returnable only for store 
credit or exchange for the same item, no cash refunds.

Yes we do. We love doing it & keeping in contact with folks who have moved on. Lots of folks who are signed up on our newsletter order new releases from that list.

All orders will be shipped in mailers designed for the items being shipped, We’re all record collectors here at Jackpot Records and know firsthand the frustration in receiving a great record in terrible packaging. We will pack your items as carefully and lovingly as if we were sending it to ourselves. Please note that we are a small operation that packs each order by hand. We try to be as efficient with this as possible, and typically fill orders within 1-2 days after receiving them.

Unfortunately, we cannot account for how your package was handled once it left our hands. Jackpot Records is not responsible for any lost or damaged parcels shipped via USPS. If your order has been tracked and marked as "DELIVERED" by the courier service, we consider your order to be delivered, and cannot be held responsible for any loss of your order. If, however, you suspect your order is defective in some way due to manufacturing error, or is missing contents, please contact us to remedy the situation.

PRE-ORDERS

Any item ordered together with a pre-order item will be held until the pre-order is ready to ship.

INTERNATIONAL SHIPPING
Please allow extra time for international orders to arrive. Some orders may take up to two months to arrive. Once the package has left the United States, you may no longer see updates on the tracking information. This does not mean your order has been lost; the USPS doesn't update the tracking once the package is inside the destination country, and will only update once the package has been marked as delivered

Jackpot Records is not responsible for product loss or damage once an order is in the hands of USPS. For other shipping arrangements, please contact us.

We are always looking for quality used LPs, CDs, turntables, receivers, and cassettes.

Anytime!  We have a buyer on hand every day during business hours.   No need to make an appointment  If you can get the records/cd/etc into your vehicle, we can help load them in for you into the shop. We still buy CD's, as long as there is customer
demand.

Yes we do. We define "big" as 400 pieces or more that sound like the kind of stock we are looking for. Distance & scheduling factor into this. You'll have to call to set up a time. (503-239-7561).

Steps that make this process easier for all involved: Have decent lighting. Make clear distinctions as to what you want to sell and what you don't ahead of time. If they are in some kind of order that's just a bonus! We do not bring cash to house calls. Company checks only, no worries they're as good as gold.

We don't go by what any price guide says. The internet has more or less
rendered price guides useless. Selling prices are in constant flux due to demand, availability of reisssues on CD or LP, etc. Items can be $20 on a Monday & $3 on a Friday…. it all depends on who wants the record, when, and what that person is willing to pay THAT day. We go by decades of combined years of experience we have for what any particular LP can be sold for. We have a very well-earned reputation as straight shooters. You'll get the best deal we can offer given the circumstances of our stock at the time. If you have questions, give us a call – 503-239-7561.

Yep! We usually send it out once a month or so. It contains new release
info, news about the Jackpot Records label, and in-store performances.

We basically do reissues, small vanity projects, and limited edition
releases for Record Store Day. Please don't send unsolicited demos & follow up with constant phone calls & emails.

We've had the same folks here for years and can't imagine that we will
be hiring anytime soon. And even though we're not hiring at the moment, we do always accept physical resumes. Feel free to drop one by when you're in the store, they'll be kept on file should anything open up.

Contact us at sales@jackpotrecords.com for more information about wholesale orders.